YM
Yolandi M
1 reviews | Active since Nov 2022
07 Feb 2025, 23:12
SAMSUNG FREE GIFTS - NOVEMBER 2024. 7 FEBRUARY 2025 STILL NO GIFTS
I upgraded on my contract in November 2024 to a Samsung A32. This was done by a very friendly Sarah at the new Radio Park Branch in Meadowdale. She told me as I am a loyal Samsung user I must download the app and arrange my free gifts to be delivered to me. (watch and ear pods) I received an email from Samsung saying my claim was processed but they don't have stock to deliver. It's the 7th of February. Not another word from them 😡 I won't recommend Samsung to anyone as I am extremely disappointed by their lack of service.
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
08 Feb 2025, 07:04Good day Yolandi
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply08 Feb 2025, 07:04
Official
Good day Yolandi
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM