Samsung “Free Gift” Promotion. Misleading & Disappointing

I am extremely disappointed with Samsung’s “get a free gift when you buy a phone on contract” promotion. I purchased a double Samsung deal, which included two identical Samsung phones, both qualifying for free earbuds as part of the promotion. The promotion required the earbuds to be redeemed through the Samsung Members app, which I did successfully. I received confirmation and a reference number, indicating that the redemption was approved. However, months later, nothing has been delivered. No updates, no tracking information, and no meaningful communication from Samsung. Despite following all the required steps correctly, the promised free gifts have simply not materialised. This promotion feels misleading and poorly managed. Customers are clearly encouraged to buy expensive devices based on these incentives, yet Samsung fails to honour them after purchase. That is unacceptable for a brand of this size and reputation. Until Samsung improves transparency and actually delivers on its promises, I would strongly advise customers not to make purchasing decisions based on these so-called “free gift” promotions.