mC
matilda C
1 reviews | Active since Aug 2012
13 Jan 2021, 17:04
Samsung free Gift of Note 20
Since I redeemed my free voucher of UV Sterilizer/charger on the 26th September 2020. I HAVE FOLLOWED ALL PROCEDURES UPLOADED MY PROOF OF PURCHASE and relevant information to claim my free gift.
I've been making follow up every week , I was promised it will be delivered till now I'm waiting. Also said by consultants I will get a feed back via sms nothing is happening.
On the 12th Dec received email from them stating my order has been processed, will notify me when its on the way till now
Helpful (0)
Replies (7)0
Replies (7)
Samsung South Africa's replyOfficial
13 Jan 2021, 17:06Good Day Matilda,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Samsung South Africa's reply13 Jan 2021, 17:06
Official
Good Day Matilda,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Samsung South Africa's replyOfficial
14 Jan 2021, 10:23Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
Samsung South Africa's reply14 Jan 2021, 10:23
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
Samsung South Africa's replyOfficial
19 Jan 2021, 12:09Good Day Matilda,
Your concerns have been duly noted
Please note that your claim registration has been validated and approved. Kindly send us a private message with your physical address for dispatch.
Thank you for your patience and understanding.
Your concerns have been duly noted
Please note that your claim registration has been validated and approved. Kindly send us a private message with your physical address for dispatch.
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
NM
Samsung South Africa's reply19 Jan 2021, 12:09
Official
Good Day Matilda,
Your concerns have been duly noted
Please note that your claim registration has been validated and approved. Kindly send us a private message with your physical address for dispatch.
Thank you for your patience and understanding.
Your concerns have been duly noted
Please note that your claim registration has been validated and approved. Kindly send us a private message with your physical address for dispatch.
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
NM
mC
matilda C's updateReviewer Update
19 Jan 2021, 12:49Good Day
Thank you so much for taking my matter into consideration,
Where can I send address for delivery please send me relevant email address
Regards
Lerato
Thank you so much for taking my matter into consideration,
Where can I send address for delivery please send me relevant email address
Regards
Lerato
mC
matilda C's update19 Jan 2021, 12:49
Reviewer Update
Good Day
Thank you so much for taking my matter into consideration,
Where can I send address for delivery please send me relevant email address
Regards
Lerato
Thank you so much for taking my matter into consideration,
Where can I send address for delivery please send me relevant email address
Regards
Lerato
Samsung South Africa's replyOfficial
19 Jan 2021, 12:52Received with thanks,
Please email to zaservice @ samsung . com, ^NM
Please email to zaservice @ samsung . com, ^NM
Samsung South Africa's reply19 Jan 2021, 12:52
Official
Received with thanks,
Please email to zaservice @ samsung . com, ^NM
Please email to zaservice @ samsung . com, ^NM
mC
matilda C's updateReviewer Update
02 Feb 2021, 15:20Good Day Samsung
Follow up on my delivery
Regards
Lerato
Follow up on my delivery
Regards
Lerato
mC
matilda C's update02 Feb 2021, 15:20
Reviewer Update
Good Day Samsung
Follow up on my delivery
Regards
Lerato
Follow up on my delivery
Regards
Lerato
mC
Good day Lerato
I hope this email finds you well. Please see the below voucher code sent to you on the 28th September 2020. Kindly note our redemption period for the UV sterilizer is now closed.
matilda C's updateReviewer Update
08 Feb 2021, 15:21Dear Hello Peter
Kindly assist on my pending matter with Samsung, I thought it will be resolved as they promised and asked for my Delivery address. Now received email below..
On Mon, 01 Feb 2021, 08:36 Nomthandazo Nkosi, <***> wrote:
Kindly assist on my pending matter with Samsung, I thought it will be resolved as they promised and asked for my Delivery address. Now received email below..
On Mon, 01 Feb 2021, 08:36 Nomthandazo Nkosi, <***> wrote:
Good day Lerato
I hope this email finds you well. Please see the below voucher code sent to you on the 28th September 2020. Kindly note our redemption period for the UV sterilizer is now closed.
Canvas_UVSteriliser_Preorder_Vouchers_***8_1 | Lerato | Clerence | *** | *** | ZN4-3ZGM-Z5WF-48FP
RegardsNomthandazomC
matilda C's update08 Feb 2021, 15:21
Reviewer Update
Dear Hello Peter
Kindly assist on my pending matter with Samsung, I thought it will be resolved as they promised and asked for my Delivery address. Now received email below..
On Mon, 01 Feb 2021, 08:36 Nomthandazo Nkosi, <***> wrote:
Kindly assist on my pending matter with Samsung, I thought it will be resolved as they promised and asked for my Delivery address. Now received email below..
On Mon, 01 Feb 2021, 08:36 Nomthandazo Nkosi, <***> wrote:
Good day Lerato
I hope this email finds you well. Please see the below voucher code sent to you on the 28th September 2020. Kindly note our redemption period for the UV sterilizer is now closed.
Canvas_UVSteriliser_Preorder_Vouchers_***8_1 | Lerato | Clerence | *** | *** | ZN4-3ZGM-Z5WF-48FP
RegardsNomthandazo