Samsung free gift not happening

We are very upset and dissappointed with Samsung bought a note 20 in Oct 2020 on promotion with the promise of a free tv. Got acknowledgement of order on 7 Nov ander after that silence. Followed by on 10 Dec spoke to Sinawo who confirmed on mail that she escaled and will provide feedback. Silence again. Called again spoke to Nomsa who also promised to call back also did not only called back after we followed up again and then told us that my husband needs to submit a tv license in hi name we have been married since 2001 and the tv license has been in my name all along. According to the SABC you need 1 license per household and not 1 per person. I was first refused the managers name and after that promised that the manager Tazsine Duponp sill call me 2 days later no call. I need Samsung to keep their promise and give me the tv.