GF
Gavin F
1 reviews | Active since Apr 2019
27 Oct 2020, 09:14
samsung free earphone ****
ive shared this view for samsung before however samsung has not responded to me and has not assisted me in any way. i would like a full refund from samsung so i could go and purchase a ipad as samsung is full of empty promises.
i bought the new samsung tab s7 with the promise of free samsung buds. however after a month of fighting and phone calls samsung cant even track my reference number. it is ridiculous how samsung treats their customers. they are a bunch of ************ and i will never buy another samsung product. buying samsung has been such a bad experience for me and i hope no one else has to go through with this
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Replies (3)
Samsung South Africa's replyOfficial
27 Oct 2020, 09:44Good Morning Gavin,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
NM
NM
Samsung South Africa's reply27 Oct 2020, 09:44
Official
Good Morning Gavin,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
NM
NM
Samsung South Africa's replyOfficial
27 Oct 2020, 10:11Sincere apologies Gavin, your details have been well received. We have requested urgent feedback with the relevant departments. Please wait for feedback. ^NM
Samsung South Africa's reply27 Oct 2020, 10:11
Official
Sincere apologies Gavin, your details have been well received. We have requested urgent feedback with the relevant departments. Please wait for feedback. ^NM
Samsung South Africa's replyOfficial
04 Nov 2020, 11:06Good Morning Gavin, we are still awaiting feedback . Your query has been forwarded accordingly, we work on getting the issue resolved , Ill keep on following up. ^NM
Samsung South Africa's reply04 Nov 2020, 11:06
Official
Good Morning Gavin, we are still awaiting feedback . Your query has been forwarded accordingly, we work on getting the issue resolved , Ill keep on following up. ^NM