RR
Rob R
1 reviews | Active since Sept 2020
22 Jun 2023, 17:38
Samsung Free Ear Buds a ****
Was offered free ear buds when I purchased a new Samsung Plus with watch through isonxperiences.com called them, sent them numerous emails and just an automated response. Samsung need to be more selective about their partners. This seems like a ****.
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Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
22 Jun 2023, 17:40Good day Rob
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
Samsung South Africa's reply22 Jun 2023, 17:40
Official
Good day Rob
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
RR
Rob R's updateReviewer Update
22 Jun 2023, 18:07Thank you this seems like a very simple process to manage and I have provided all the correct information.
RR
Rob R's update22 Jun 2023, 18:07
Reviewer Update
Thank you this seems like a very simple process to manage and I have provided all the correct information.
Samsung South Africa's replyOfficial
23 Jun 2023, 10:05Kindly provide us with your claim number and we'll make follow ups with the relevant team.^NM
Samsung South Africa's reply23 Jun 2023, 10:05
Official
Kindly provide us with your claim number and we'll make follow ups with the relevant team.^NM
Samsung South Africa's replyOfficial
26 Jun 2023, 10:36Thank you, the issue has been escalated, we will inform you once it has been resolved. ^NM
Samsung South Africa's reply26 Jun 2023, 10:36
Official
Thank you, the issue has been escalated, we will inform you once it has been resolved. ^NM
Samsung South Africa's replyOfficial
27 Jun 2023, 13:45Dear Rob
We have sent the feedback via email to the email address you provided on this post.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
^:NM
We have sent the feedback via email to the email address you provided on this post.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
^:NM
Samsung South Africa's reply27 Jun 2023, 13:45
Official
Dear Rob
We have sent the feedback via email to the email address you provided on this post.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
^:NM
We have sent the feedback via email to the email address you provided on this post.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
^:NM