samsung for repair

<p>I took my samsung galaxy s6 into samsung canal walk for a repair with no indication given to me that the repair centre is a sub contractor to samsung. The monday after i gave my phone in for repairs smartlab whom apperently has my phone was taken off the accredited repair centre list for samsung moved out of the shop and for the last 3 weeks i have been calling and talking to samsung agents in regards with the progress of my phone a week and a half ago they only told me that they do not have my device and will collect it from smartlab. </p> <p> </p> <p>Since then i have to call in and ask about my device and always their reply is that they are working on the issue.</p> <p> </p> <p>Today i get told that they cannot get my device from smartlab that now has closed their doors and not malcome or the office numbers get answered.</p> <p> </p> <p>Since the day of handing my device in i had to rent a device so that i can handle business on a daily basis where i need a smart device.</p> <p> </p> <p>100 of minutes of calls and i still have no idea IF i will even get my device back.</p> <p> </p> <p>The service is pathetic and whom must now take responsibilty for the replacement of my device and the costs of losses due to this issue.</p> <p> </p> <p>Or is it just a case of the consumer being not that important.</p>