DvdW
Danie van der Westhuizen
1 reviews | Active since Oct 2023
28 Oct 2023, 11:58
Samsung fold screens
Have tried to contact the company, but they don't respond. Have A Samsung Flip 3. The screen cracked on the fold. Even while under guarantee, they hide behind small print in a clause, which had nothing to do with the crack on the fold. Had to pay R 10 000 to replace screen. They now advertise new fold phones. I will stay away and dont recommend it.
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Replies (3)
Samsung South Africa's replyOfficial
28 Oct 2023, 12:00Good day Danie,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
Samsung South Africa's reply28 Oct 2023, 12:00
Official
Good day Danie,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
Samsung South Africa's replyOfficial
30 Oct 2023, 12:35Good day Danie,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
Samsung South Africa's reply30 Oct 2023, 12:35
Official
Good day Danie,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
DvdW
Danie van der Westhuizen's updateReviewer Update
08 Nov 2023, 08:32Exactly what I said. Even if you place a comment on hellopeter, they reply in minutes, with a undertaking that they will come back, but that you hear nothing from them again. POOR SERVICE AND RESPONSE
DvdW
Danie van der Westhuizen's update08 Nov 2023, 08:32
Reviewer Update
Exactly what I said. Even if you place a comment on hellopeter, they reply in minutes, with a undertaking that they will come back, but that you hear nothing from them again. POOR SERVICE AND RESPONSE