LT
Lynne T
1 reviews | Active since Jul 2009
22 Aug 2022, 14:48
Samsung Fold
I purchased the Samsung Fold and am horrified by the service I have received.
The centre screen is faulty and I am being chased from pillar to post to get it repaired with the expectation that I will drive literally 100’s of km’s to find what seems to be the single supplier in Johannesburg who does this service.
I have always been a committed Samsung follower, but based on this I am rethinking my position.
Don’t sell a product, if you can’t support the after sales service. I STILL have not got my screen sorted.
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
22 Aug 2022, 14:58 Good day, Lynne.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
Samsung South Africa's reply22 Aug 2022, 14:58
Official
Good day, Lynne.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
LT
Lynne T's updateReviewer Update
27 Aug 2022, 10:24From bad to worse! I received a call about this issue and after a heated discussion they promised it would be escalated and a manager would contact me. It is now 5 days later and I have still to hear from the manager. I did however get a call on the 24th to tell me my case was being closed, even though it was not resolved. They again promised a manager would contact me and again I have not received a call. I am DISGUSTED with the service I have received.
LT
Lynne T's update27 Aug 2022, 10:24
Reviewer Update
From bad to worse! I received a call about this issue and after a heated discussion they promised it would be escalated and a manager would contact me. It is now 5 days later and I have still to hear from the manager. I did however get a call on the 24th to tell me my case was being closed, even though it was not resolved. They again promised a manager would contact me and again I have not received a call. I am DISGUSTED with the service I have received.
LT
Lynne T's updateReviewer Update
27 Aug 2022, 10:25I also tried to post a negative review on their website (exactly the same one posted here). Apparently they only accept positive reviews: This was their response........
Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!
Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!
LT
Lynne T's update27 Aug 2022, 10:25
Reviewer Update
I also tried to post a negative review on their website (exactly the same one posted here). Apparently they only accept positive reviews: This was their response........
Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!
Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!
LT
Lynne T's updateReviewer Update
27 Aug 2022, 10:29I have driven 130km's to the single service station and my phone is being repaired. Even though it is a 'known' issue with the fold that the center screen lifts, it is not covered by the warranty as there is a scratch on the side of the phone from putting it into the case. Apparently you need to leave it in the box if you want the warranty to deliver. A single scratch on the phone voids the warranty even though it is a surface scratch on the side of the phone totally unrelated to the faulty screen. I was a committed Samsung follower. This is now the last product that I will ever own from Samsung. SHOCKIN!
LT
Lynne T's update27 Aug 2022, 10:29
Reviewer Update
I have driven 130km's to the single service station and my phone is being repaired. Even though it is a 'known' issue with the fold that the center screen lifts, it is not covered by the warranty as there is a scratch on the side of the phone from putting it into the case. Apparently you need to leave it in the box if you want the warranty to deliver. A single scratch on the phone voids the warranty even though it is a surface scratch on the side of the phone totally unrelated to the faulty screen. I was a committed Samsung follower. This is now the last product that I will ever own from Samsung. SHOCKIN!