RvdM
Riza van der Merwe

1 reviews | Active since Mar 2023

21 Mar 2023, 20:30

Samsung Fold 3 Review

I have been a loyal Samsung customer for at least 15 years. About a year ago I bought a Samsung Fold 3, in part because it had a warranty that was supposed to cover issues with the folding screen - should they arise. Within six months I had to take it to have the screen replaced as it started to 'bubble' around the fold. About five months later, the built-in screen protector started to crack right on the fold. Despite my phone still being under warranty, Samsung would not replace the screen protector as my phone had a scratch on the side that indicated that it has fallen. The fact that the problem that I have with the phone clearly had NOTHING to do with the telephone having fallen but instead was the result of the continuous 'folding' of the screen, apparently was not recognized. Now I am expected to pay R15 000 for a new screen. All this happened before my phone was one year old. I will NEVER buy a Samsung again.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply22 Mar 2023, 06:38
Official
Good day Riza,
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you.
 
 Kind Regards,
 Samsung ZA
 ^NM