Samsung flip5

Dear Samsung South Africa Team,

I am writing to express my extreme disappointment regarding the recent repair of my phone. My device was sent in for a screen replacement at the beginning of September 2025, after my warranty had expired on 31 August 2025. Initially, I was quoted R10,000 for the repair. Following my complaint, Samsung South Africa kindly serviced my phone under warranty. I received it back on 16 September 2025.

Unfortunately, within a few days of receiving my device, I noticed that the front framwork is coming loose at both the top and bottom. This is highly disappointing and reflects poorly on the workmanship and quality control standards.

Given the recurring issues and poor repair outcome, I am requesting a replacement unit of equivalent value or a complete refund rather than further repairs. I believe this is a reasonable request considering the circumstances.

It has now been three days since I submitted this complaint, and I have not received any response. I kindly request your urgent attention to this matter and a prompt resolution.

Thank you for your immediate attention. I look forward to your response.

Sincerely, Mogamat Davids