1 reviews | Active since Sept 2024
Samsung flip5
I opened a contract with Vodacom in 2023 and chose the Samsung Flip5 as my device. Within the first year (2024), the screen broke, and Vodacom replaced it under warranty. However, just a few months later in 2025, the screen broke again—this time, just after the warranty expired in August 2025.
Now, I’m left with a broken phone and an entire year left to pay off my contract for a device I can barely use. I’m extremely disappointed with the durability of the Samsung Flip5, especially given its premium price tag. Foldable phones should be able to last at least through the contract period.
I expected more from both Vodacom and Samsung. This experience has left me questioning the value of signing long-term contracts and the reliability of foldable phones.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
