Samsung flip wallet cracking

<p>I am appalled at the quality of your products at Samsung Store Tygervalley WC and the lack of understanding of this situation. I purchased a flip wallet on 21 Dec and my colleague left it at work for me to pick up upon my return from leave on 16 Jan. I literally used the cover for a week and plastic side started cracking. Asked my colleague to take it back for an exchange and was told its wear and tear. This is absolute *******, wear and tear after 1 week and I paid R690 for this cover. I expect my money back or a replacement. I am sick and tired of the low level of service in this country - pull up your socks Samsung. You were quick to take my money for this ******* product and now no after sales service.</p>