DvdW
Danie van der Westhuizen
1 reviews | Active since Oct 2023
17 Nov 2023, 15:16
Samsung Flip phone
I placed a comment on Sumsung Flip phones poor quality and customer service. They came back on this forum within minutes, saying they will investigate and come back. Today is day 17, and they have yet come back or responded. People should read this before they buy any flip screen devices from Samsung. It is not reccommended
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Replies (2)
Samsung South Africa's replyOfficial
17 Nov 2023, 15:18Good day Danie,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
Samsung South Africa's reply17 Nov 2023, 15:18
Official
Good day Danie,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
DvdW
Danie van der Westhuizen's updateReviewer Update
10 Dec 2023, 10:56Still no futher response from Samsung. One cannot get an email to lodge a complaint. The email address on their website *** does not prive any results.
DvdW
Danie van der Westhuizen's update10 Dec 2023, 10:56
Reviewer Update
Still no futher response from Samsung. One cannot get an email to lodge a complaint. The email address on their website *** does not prive any results.