LS
Lynnwood S
1 reviews | Active since Jan 2017
02 Oct 2024, 12:16
Samsung flip 4 screen
Hi I took my Samsung flip 4 for screen repairs in Jan 2024, as it was lifting and cracking. It was repaired under warranty. 7 months later I have the same problem on the new screen which is 7 months old. Now I am being told I have to pay as it's only a year warranty. Clearly these phones screens are an issue and why is the warranty not on the new screen as well. Please assist to get this sorted. This is just unacceptable
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
02 Oct 2024, 12:23Good day Lynwood.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
BS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
BS
Samsung South Africa's reply02 Oct 2024, 12:23
Official
Good day Lynwood.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
BS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
BS
LS
Lynnwood S's updateReviewer Update
03 Oct 2024, 13:37Hi
Please advise if you have an update
Please advise if you have an update
LS
Lynnwood S's update03 Oct 2024, 13:37
Reviewer Update
Hi
Please advise if you have an update
Please advise if you have an update
LS
Lynnwood S's updateReviewer Update
04 Oct 2024, 13:16Thanks for nothing. I don't understand. You replaced the screen either samsung parts and the same issue is happening and you expect me to pay for samsung faulty parts
LS
Lynnwood S's update04 Oct 2024, 13:16
Reviewer Update
Thanks for nothing. I don't understand. You replaced the screen either samsung parts and the same issue is happening and you expect me to pay for samsung faulty parts