NH
Nick H
1 reviews | Active since Nov 2018
18 Feb 2023, 13:11
Samsung flip 4
As seen on previous complaints about the Flip 4 I have the same problem with the joints Samsung Durban took pics they were happy the gentleman in the front told me it won't be an issue and be repaired I now get a call saying that they not covering it and will cost me R10000 to repair this phone is about 3 months old I also had the z3 flip which also was not repaired I cannot understand as customers they treat us terrible
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
20 Feb 2023, 07:33Good day Nick,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply20 Feb 2023, 07:33
Official
Good day Nick,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
NH
Nick H's updateReviewer Update
20 Feb 2023, 07:39I wonder how you investigating the matter you have no information about the problem.
The escalation department needs to call me urgently
The escalation department needs to call me urgently
NH
Nick H's update20 Feb 2023, 07:39
Reviewer Update
I wonder how you investigating the matter you have no information about the problem.
The escalation department needs to call me urgently
The escalation department needs to call me urgently