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normanvann N

1 reviews | Active since Sept 2016

03 Sept 2016, 12:17

Samsung Flagship Sinks

<p>After researching new Samsung mobiles for months in anticipation of my upcoming upgrade date, I decided on the lovely Samsung Galaxy S7 Flat. For the past 2 years I've been using the Samsung Galaxy S4 Black Edition. The S4 is an awesome reliable phone, so how could I go wrong with Samsung's flagship S7? It turns out the S7 is slower than my S4......unresponsive, camera only works half the time and it reboots itself up to 3 time an hour.....that was within hours of unwrapping it. Took it back to Vodacom and now have to wait 7 fays for them to repair a brand new phone.</p> <p> </p> <p>Very Bad indeed.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply03 Sept 2016, 12:39
Official

Hi Norman,

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ********** 423

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.