LvdM
Leonard van der Merwe
1 reviews | Active since Jan 2020
07 Sept 2021, 12:44
Samsung flagship s21 ultra scratches
I bought a flagship S21 ultra with a flagship Samsung original flip cover from Vodacom4u. After using it only one day scratches appeared in the side egde where the window of the flip cover touched it. It had a hard egde. Long story short, Vodacom and Samsung insist that you need to clean you screen every time you close your cover. Absolute *******. You will always have dust and their gorilla glass should not scratch after one day with a approved samsung cover. They are not willing to assist at all. I will never ever buy Samsung or something from that store again.
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
07 Sept 2021, 12:52Good day Leonard ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply07 Sept 2021, 12:52
Official
Good day Leonard ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM