Samsung filthy service and pathetic *****

If there is one company with poor and filthy service in SA is samsung, I bought samsung phone in November 2020 coz was attracted the promotion that went with the handset which was a Samsung smart TV 32", okay I submitted all the documents required, the TV license is in my husband name, samsung then rep**** an told me if the TV license is in my husband name, I must get affidavit, proof of marriage and send so they can process my claim of which I did millions times of them asking this since November, on the 10th March 2021 I called them, they changed the story now that TV license must in my names they changed this recently, an my question was how does this affect me coz my claim was submitted 4 months ago n they kept telling me stories, promising calls, lot of lies, I told them we cannot have two TV licenses in the house. They are ****** n regret having almost 70% of their brand in my house, I have tons of emails that we were exchanging since November but there is no email where they are telling me to send my own license. I wish I could take this up with their top management as I feel mistreat n they were not in the clear with me.