1 reviews | Active since Dec 2012
Samsung feels like a lying cheating spouse;
Samsung feels like a lying cheating spouse;
Ordered a Phone from them, with delivery confirmation between 3 and 7 days,
Since day 3 (Monday) an electronic waybill has been confirming delivery but the courier confirms no collection has been arranged by Samsung since then as this is only an electronic Waybill. On day 5 (Wednesday) Did a Live Chat confirming this and was assured collection was arranged and my phone will be delivered shortly. Followed up this morning, (Day 7) Courier still confirms no collection has been arranged, Did the useless live chat thing again where, firstly I was told collection was arranged phone will be delivered today, then only after confronting about no collection as per courier then a new story was that deliveries will be made once it is save to do so???? WTHell.... I have been receiving other orders made not only on time but ahead of delivery schedule. This is not On Samsung, disgusted in the lies. Think I Need to change my brand.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM