Samsung - feel ****med

Called Samsung to find out where I can take my tv to be assessed they said no somebody can come out to my home to assess the tv as they don't want us carting the tv as we could it break/damage the tv on the way to store. I got called from Liptronics to come and assess the tv it would cost R750 for the callout fee and to be assessed. Two guys came gave me the invoice was not even 5 minutes at my home and told me its the display I will get my quote on the Monday as they came on a Friday, they took the money and off they went (this was January) I am still waiting for that quote to fix my tv - I feel like I was ****med tried calling the company no answer.