Samsung FE ('Fan' Edition)

I'm really disappointed with Samsung SA as a loyal customer and fan. Majority of my home appliances are SAMSUNG just to illustrate, dishwasher, washing machine, fridge/freezer, printer, aircon, TVs, soundbar, phones: Galaxy note 10 lite, A5, A7, S8 and most recently the S20 FE are Samsung devices purchased. So when I saw the Samsung members app on my new S20 FE ('Fan' Edition) offering the option to claim free Buds and a powerbank, I jumped at the opportunity. Unfortunately I was not able to fill in the claim form as a unique code was required. Furthermore my phone's IMEI was logged as invalid/duplicate. After trying to resolve the issue with both Samsung and Vodacom I was told by Samsung more than a week later that the code was given to customers in September 2020. But the phone was only purchased on 30 November 2020 and gifted on Christmas and still advertising free buds and powerbank. According to their terms and conditions: The Promotion will run from 3rd November 2020 (00h00) to 31st January 2021 (23h59) (“the Promotion Period”) at any authorised store, retail outlet or online, within the Republic of South Africa.

How was I supposed to claim for something or get a code 2 months before my purchase or promo period? Their terms and conditions also did not provide any indication of how to get the unique code, call center support also did know how to get the code and did not provide info on why my IMEI number was considered duplicate- probably because someone else already redeemed it. So I'm not really a Fan anymore, just some one that purchased too many Samsung products. Samsung ***