LS
Lesinda S
1 reviews | Active since Jun 2021
31 Mar 2022, 15:35
Samsung FE and tablet promotion
Hi, I also bought the Samsung FE promotion with the tablet. I submitted my claim on the 03/03 and I received a mail on the 04/03 that delivery will take place 4-5 working days. Its been nearly a month now. And nothing. Countless calls and emails. I was really exited joining the Samsung family again. But this kinda sucks. I'm just saying.
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Replies (2)
Samsung South Africa's replyOfficial
31 Mar 2022, 15:49Good day Lesinda ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply31 Mar 2022, 15:49
Official
Good day Lesinda ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
LS
Lesinda S's updateReviewer Update
31 Mar 2022, 15:58So this is the same response everyone gets? It doesn't solve the problem though. I took that contract for the tablet. Then I could have waited for the S22 which I initially wanted
LS
Lesinda S's update31 Mar 2022, 15:58
Reviewer Update
So this is the same response everyone gets? It doesn't solve the problem though. I took that contract for the tablet. Then I could have waited for the S22 which I initially wanted