Samsung faulty toploader with no care from the Samsung complaints team!!!

I bought a Samsung 13kg Toploader as a gift for my sister on 31 July 2018, delivered by Makro on 05/08/2017. The machine has never worked properly after installation ie - It did not spin at all...items had to be taken out and wringed manually. My sister lost the slip I gave her and so thought she would never be able to complain. She went on like this until some of her items (bedding was spoiled with what looked like oil). She then informed me and I told her with my Makro card I can get the invoice from Makro. She went to Makro on March 21st. They printed the invoice for her and called Samsung Call centre...she was told they will call her and give her troubleshooting instructions over the phone (this apparently is the procedure)... They did that and that did not help. Since then no follow up was done and she gave up on the machine. I asked her a week ago if everything was sorted a she told me she gave up and she is not using the washing machine at all. As the purchaser of the machine, I went back to Makro on 16/05/2018 and got the Samsung Call Centre. This time around I demanded that no phone call trouble shooting procedure is going to be done...(they wanted to start all over as if it was the first time the machine was being reported. They had no records of the call to my sister and my sister was never given any reference number by the technician that called her) A Technician was sent on: 17/05/2018 - Problem: a certain cable was never connected . They connected the cable, ran a test cycle with just water...all looked ok. On the same day a complaint was logged with Samsung... ....complaint reasons: Faulty machine that was never enjoyed since it was purchased - never spun any items (a cable was never connected). Fixed once and the following day presented another dysfunctional activity. A load of spoiled items that cannot be used anymore eg bedding items etc. I do not know how the warranty would work. It seemed I bought a faulty machine. (I trusted the Samsung top loader as I own one myself for over 10 years without any problems) I was told the complaint team will contact me within 24 hours and that never happened. 18/05/2018 - my sister ran a loaded cycle Problem - it took approximately 2 hours to rinse as the machine would kick, stop and restart the cycle...in the end the spinning made a horrible noise (like a train passing by) I again reported to Samsung and they sent Technicians - they opened the drum and detected a faulty plastic switch. They confirmed that they will replace the switch the following Monday with a steel one 21/05/2018 - Technician replaced the plastic switch with a steel one and so far the machine is working

Since the 18th, I have been calling the complaints team (they have never called me back, everytime a certain Leslie is busy on the line) and today I asked if there is no other complaints team member other than Leslie and at that moment coincidently Leslie was available for me. Leslie told me that I have 7 days to report a fault and they will exchange...and 6 months for this and that....and the problem was reported after 6 months. The machine is not even a year old!!!!! and was bought as a gift and by the time it was delivered 5 days had lapsed already. By the time it was connected the 7 days had lapsed. By the time my used it was over 7 days my sister carried on using the machine while it was not spinning as she no longer had the slip and told me only when her items were spoiled. I wonder how many times I will have to call Samsung to report a fault!!!!! I really trusted this brand!!!!!