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yaman.singh. yaman.singh.

1 reviews | Active since May 2016

04 Apr 2017, 16:32

Samsung Faulty Battery on S7 Edge!

<p>I can't believe that Samsung uses such useless parts in their mobile devices. I own an S7 Edge which is under a year old, and the battery life is pathetic! I've even removed chatting apps like BBM and Whatsapp to see if that helped the batter, but it didn't! This phone is now only used to make / receive calls so I literally only unlock it a few times a day yet the battery doesn't last a day. Actually some days when I look at my phone at the end of the day, it's sitting at 70 some odd percent, yet other days it doesn't make it through the whole day. And this is with the same usage! This happened on my previous Samsung device which had to be replaced after I complained numerous times. This is such an unreliable phone for my business and am realising that Samsung as a whole only makes unreliable devices!</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply04 Apr 2017, 16:56
Official

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.