DN
Dwayne N

1 reviews | Active since Jun 2018

16 Oct 2020, 13:13

Samsung false promises and useless client services.

I purchased a TV from Samsung I was advised to bring the TV back to the store where I purchased it from after it was a faulty device they then said to me that they would replace the device at some thing that has all the functionality and all the features as it indicates on the box of the week of fighting with him they just came back to me and said to me well go get your money back we can help you.After spending more than six days on the phone with Samsung and then promising me that they would do an exchange I then went to the store to find out that they have indicated that I should just take my money back I drove three hours to the store in three hours back to the store I need to receive a call three days later saying that they are not willing to assist me not willing to do an exchange and that they have done that purchase already in that dress is basically my own problem from here on out.

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Replies (2)
Samsung South Africa
Samsung South Africa's reply16 Oct 2020, 13:49
Official
 Hi Dwayne

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Regards
SamsungZA
SS
DN
Dwayne N's update16 Oct 2020, 13:56
Reviewer Update
I have been fighting with Samsung for 6 days now and requested the call recording where the samsung representative informed to take the tv back to where I bought it and that they will give me a tv that does what it says it is suppose to do but after a call today to say sorry we cant do anything for you I will make this a legal matter.
You cant say you will exchange a tv and then you leave your clients high and dry.Just look at all your complaints!!! SURELY you must be able to at least keep your word!!!