JE
Jacques E
1 reviews | Active since Sept 2020
09 Sept 2020, 20:35
SAMSUNG FALSE MISLEADING ADVERTISING ORBBAD CUSTOMER SERVICE?
I upgraded to Note 20 with the r4000 e store voucher in mind, in the valid time frame & correctly sent off my details. A week later i then querried where my voucher was & radio silence, I tried escalate it but not a single respondent has returned with an answer,I even resubmitted more clearer copies of my account & purchase date only to discover there are thousands of people in exactly the same boat as me & samsung does not respond, leading to the question that this may be false advertising !!! I cannot even return my product as i signed a contract with this in mind. I am litterally at wits end, Have all the proof of documentation plus non response emails.
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Replies (3)JE
Jacques E's updateReviewer Update
10 Sept 2020, 08:00I expect a call today or soonest.
I have been struggling with this issue for 2 weeks now & its gone on long enough.
If i cannot get a response i would like you to supply me with the C.E.O of Samsung's contact details.
Thank you
I have been struggling with this issue for 2 weeks now & its gone on long enough.
If i cannot get a response i would like you to supply me with the C.E.O of Samsung's contact details.
Thank you
JE
Jacques E's update10 Sept 2020, 08:00
Reviewer Update
I expect a call today or soonest.
I have been struggling with this issue for 2 weeks now & its gone on long enough.
If i cannot get a response i would like you to supply me with the C.E.O of Samsung's contact details.
Thank you
I have been struggling with this issue for 2 weeks now & its gone on long enough.
If i cannot get a response i would like you to supply me with the C.E.O of Samsung's contact details.
Thank you
JE
Jacques E's updateReviewer Update
11 Sept 2020, 09:42This reply was created the 9th, today is the 11th yet i am still waiting for samsung to respond.
Again i am awaiting for samsung to take this matter seriously.
I expect a call at close of business day (11/9/20)
I will be lodging a formal complaint with the Advertising regulations board thereafter as i am being dismissed as a loyal customer for over 20 years
Again i am awaiting for samsung to take this matter seriously.
I expect a call at close of business day (11/9/20)
I will be lodging a formal complaint with the Advertising regulations board thereafter as i am being dismissed as a loyal customer for over 20 years
JE
Jacques E's update11 Sept 2020, 09:42
Reviewer Update
This reply was created the 9th, today is the 11th yet i am still waiting for samsung to respond.
Again i am awaiting for samsung to take this matter seriously.
I expect a call at close of business day (11/9/20)
I will be lodging a formal complaint with the Advertising regulations board thereafter as i am being dismissed as a loyal customer for over 20 years
Again i am awaiting for samsung to take this matter seriously.
I expect a call at close of business day (11/9/20)
I will be lodging a formal complaint with the Advertising regulations board thereafter as i am being dismissed as a loyal customer for over 20 years
JE
Jacques E's updateReviewer Update
12 Sept 2020, 11:03I have sent another copy clearly with the date stamp on it visible & outlined ! to your *** team as instructed by your facebook team who also is under impression i did not qualify. Please open up Nomthandzo Nkozi at verify@samsung emails & take a look ?!
Again samsung has no response here since the 9th or a team member has contacted me.
SOMEONE PLEASE INVESTIGATE THIS
Again samsung has no response here since the 9th or a team member has contacted me.
SOMEONE PLEASE INVESTIGATE THIS
JE
Jacques E's update12 Sept 2020, 11:03
Reviewer Update
I have sent another copy clearly with the date stamp on it visible & outlined ! to your *** team as instructed by your facebook team who also is under impression i did not qualify. Please open up Nomthandzo Nkozi at verify@samsung emails & take a look ?!
Again samsung has no response here since the 9th or a team member has contacted me.
SOMEONE PLEASE INVESTIGATE THIS
Again samsung has no response here since the 9th or a team member has contacted me.
SOMEONE PLEASE INVESTIGATE THIS