VC
Vanessa C
1 reviews | Active since Mar 2023
05 Mar 2023, 16:52
Samsung False Marketing at Mall of Africa
Samsung had a promotion at mall of africa on Saturday 4th March and ****med customers into entering a competition whereby a draw would only take place on Sunday 5th March 2023 at 3 pm. I get there 2.45pm only to be told the draw had already taken place at 2.30pm. Wasted my time Samsung please do not lie to people just to get customers. That's pathetic marketing!!!
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Samsung South Africa's replyOfficial
06 Mar 2023, 09:20Good day Vanessa
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply06 Mar 2023, 09:20
Official
Good day Vanessa
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM