JV
Juan V
1 reviews | Active since Nov 2019
06 Sept 2021, 14:16
SAMSUNG False advertising promotions
False advertising promotions I Have bought a Samsung Galaxy note 20 from vodacom 1 of January 2021 in the time they had a promotion on the phone if you buy the phone you get a 32" TV free I have registered for it and done it all as they said today 06/09/2021 I phone Samsung for the 34 time and ask them when will I receive my TV all they have to say is the same thing for the last 6 months we have no stock we will not be able to send it to you as the promotion has ended on 03/01/2021 but I have my References number and thy have phone me to say it was approved on 04/01/2021 so people look out for this ****
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Samsung South Africa's replyOfficial
06 Sept 2021, 14:21Good day Juan ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply06 Sept 2021, 14:21
Official
Good day Juan ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
JV
Juan V's updateReviewer Update
06 Sept 2021, 14:28When will that be if I don't phone you guys then I do not hear from you samsang is the worst in promotions please let me now when you will contact me let's see if I need to wait another 6 to 9 months
JV
Juan V's update06 Sept 2021, 14:28
Reviewer Update
When will that be if I don't phone you guys then I do not hear from you samsang is the worst in promotions please let me now when you will contact me let's see if I need to wait another 6 to 9 months