SAMSUNG FALSE ADVERTISING, NO AFTER SALES

Disgusted. I made sure over the pass 20 years to always buy the latest Samsung mobile device. So when I bought my note 10 plus last year, I was to happy when Samsung told me I get 2 free screen repairs. The same add that they do over and over. My screen crack completely and I took the phone to Samsung Canal walk. Big surprise, long stories. I must phone Samsung care to get my "policy" document. Lol, Samsung care is rather telling me I must give them proof of my membership and monthly payments. But yet they have me on the system as you have to register when you buy your new phone to get a free smart band and the screen replacements. So I told them, that I have my smart band, surely I'm on their system. The answer is No I MUST GIVE THEM PROOF. I have 6 flat screen Samsung Tv's in my house. I have been a loyal supporter of Samsung, but it's evident they don't deserve business. Never belief Samsung advertising, and Pls know there is NO AFTER SERVICE. DISGUSTED WITH MY VERY EXPENSIVE PHONE.