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Adele H

1 reviews | Active since Apr 2015

30 Dec 2020, 09:28

SAMSUNG False advertising and REALLY bad service

Purchased phone in Aug 2020. Still waiting on PROMO gift. 4 months later and MANY MANY emails and calls. Just get told there is delays, get sent from pillar to post!!! Surely this is false advertising!

0
Replies (5)
Samsung South Africa
Samsung South Africa's reply30 Dec 2020, 09:30
Official
Good Day Adele, 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards 
Samsung ZA
NM 
Samsung South Africa
Samsung South Africa's reply30 Dec 2020, 15:54
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
 
AH
Adele H's update11 Jan 2021, 13:26
Reviewer Update
And surprise we are still waiting.... it has now been almost 5 months???
Samsung South Africa
Samsung South Africa's reply19 Jan 2021, 10:28
Official
Received with thanks

We apologize for the inconvenience and undue frustration, this has caused.^NM
Samsung South Africa
Samsung South Africa's reply20 Jan 2021, 11:10
Official
Good Morning Adele,

Please note that the shipping for your order has been requested.
 
Kind Regards,
SamsungZA
NM