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carla S
1 reviews | Active since Dec 2017
08 Jan 2022, 11:34
Samsung false advertising
My mother bought a ZFlip with the promotion of a R3000 voucher. Once we registered we were requested to resend the proof to samsung. Which we did on the 30th of Dec. We since then spoke to a person via the chat function on members emailed 3 different addresses and tried calling. No one is responding and no feedback. The phone number that were given has no answer on the other end. This is the 3rd time we have not received the promotional packages that samsung offers. This was also the last time I would choose samsung for mobile contracts since their service is terrible!
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Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
08 Jan 2022, 12:44Good day Carla,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply08 Jan 2022, 12:44
Official
Good day Carla,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
cS
carla S's updateReviewer Update
10 Jan 2022, 09:01We have sent all the details through at least 4 times to *** amongst other emails and tried calling the number you have shared *** which has no answer when we call. We are not getting responses hence resorting to HelloPeter.
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carla S's update10 Jan 2022, 09:01
Reviewer Update
We have sent all the details through at least 4 times to *** amongst other emails and tried calling the number you have shared *** which has no answer when we call. We are not getting responses hence resorting to HelloPeter.
Samsung South Africa's replyOfficial
10 Jan 2022, 09:51Your query has been escalated, please wait for feedback. We will inform you once it has been resolved .^NM
Samsung South Africa's reply10 Jan 2022, 09:51
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved .^NM
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carla S's updateReviewer Update
12 Jan 2022, 09:46Good Day,
It has now almost been 3 weeks and we still done have any responses. My Mother had 5 Samsung on her account and this is the kind of service we get, she is a pensioner and it is atrocious that you are expecting her to chase you for a promotion you are advertising.
We have sent multiple emails to the following addresses (Approx 9):
1. queries @ galaxyflip
2. zaestore @ samsung
3. proofs @ galaxyflip
We have also contacted the provided support number 0. 8. 7. 0. 5. 8. 1. 2. 5. 0 which has no answer about 6 times
We have also spoken to a guy via the Samsung member chat which asked us to send emails and call the number just as you have done above in a private message to me.
I expect a call from SAMSUNG to my Mother before the end of the day!!!! Your service is almost worse than Telkom & Eskom.
My next post will be on Facebook and Twitter so the world can see how badly you are servicing your clients in SA.
It has now almost been 3 weeks and we still done have any responses. My Mother had 5 Samsung on her account and this is the kind of service we get, she is a pensioner and it is atrocious that you are expecting her to chase you for a promotion you are advertising.
We have sent multiple emails to the following addresses (Approx 9):
1. queries @ galaxyflip
2. zaestore @ samsung
3. proofs @ galaxyflip
We have also contacted the provided support number 0. 8. 7. 0. 5. 8. 1. 2. 5. 0 which has no answer about 6 times
We have also spoken to a guy via the Samsung member chat which asked us to send emails and call the number just as you have done above in a private message to me.
I expect a call from SAMSUNG to my Mother before the end of the day!!!! Your service is almost worse than Telkom & Eskom.
My next post will be on Facebook and Twitter so the world can see how badly you are servicing your clients in SA.
cS
carla S's update12 Jan 2022, 09:46
Reviewer Update
Good Day,
It has now almost been 3 weeks and we still done have any responses. My Mother had 5 Samsung on her account and this is the kind of service we get, she is a pensioner and it is atrocious that you are expecting her to chase you for a promotion you are advertising.
We have sent multiple emails to the following addresses (Approx 9):
1. queries @ galaxyflip
2. zaestore @ samsung
3. proofs @ galaxyflip
We have also contacted the provided support number 0. 8. 7. 0. 5. 8. 1. 2. 5. 0 which has no answer about 6 times
We have also spoken to a guy via the Samsung member chat which asked us to send emails and call the number just as you have done above in a private message to me.
I expect a call from SAMSUNG to my Mother before the end of the day!!!! Your service is almost worse than Telkom & Eskom.
My next post will be on Facebook and Twitter so the world can see how badly you are servicing your clients in SA.
It has now almost been 3 weeks and we still done have any responses. My Mother had 5 Samsung on her account and this is the kind of service we get, she is a pensioner and it is atrocious that you are expecting her to chase you for a promotion you are advertising.
We have sent multiple emails to the following addresses (Approx 9):
1. queries @ galaxyflip
2. zaestore @ samsung
3. proofs @ galaxyflip
We have also contacted the provided support number 0. 8. 7. 0. 5. 8. 1. 2. 5. 0 which has no answer about 6 times
We have also spoken to a guy via the Samsung member chat which asked us to send emails and call the number just as you have done above in a private message to me.
I expect a call from SAMSUNG to my Mother before the end of the day!!!! Your service is almost worse than Telkom & Eskom.
My next post will be on Facebook and Twitter so the world can see how badly you are servicing your clients in SA.