CO
Colin O
1 reviews | Active since Jan 2012
24 Feb 2023, 07:48
Samsung False Advertising
I bought a 55" QLED 4K Q60B TV with a complimentary Soundbar on the 17th February 2023 through Samsung Online.
The online special clearly indicated that the offer is valid until the 26 February 2023. The TV was delivered on the 23 February 2023 without the Soundbar.
I am now struggling to get my Soundbar delivered, as Samsung has various excused that the special was not valid as per advertised.
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Replies (2)
Samsung South Africa's replyOfficial
24 Feb 2023, 07:49Good morning Colin,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply24 Feb 2023, 07:49
Official
Good morning Colin,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
CO
Colin O's updateReviewer Update
28 Feb 2023, 06:31Despite escalating this matter telephonically as well as with emails nothing has yet been resolved.
Zanzi from the online e-store has the same excuse, same sentence on repeat when you phone her: "It was a Blue Tag sale that was only valid for a week"
I have the proof that neither of the above is the case.
Nr 1: It wasn't a Blue Tag Sale
Nr 2: I have the Samsung Webpage screenshot, that the sale only ended on the 26 February 2023
Vaughn from the online Services Department promised to escalate the issue, and promised to resolve this by Close of Business on Friday the 24 February 2023.
To date Samsung has gone into total silence.
image.png 54.04 KB
image.png 573.27 KB
Zanzi from the online e-store has the same excuse, same sentence on repeat when you phone her: "It was a Blue Tag sale that was only valid for a week"
I have the proof that neither of the above is the case.
Nr 1: It wasn't a Blue Tag Sale
Nr 2: I have the Samsung Webpage screenshot, that the sale only ended on the 26 February 2023
Vaughn from the online Services Department promised to escalate the issue, and promised to resolve this by Close of Business on Friday the 24 February 2023.
To date Samsung has gone into total silence.
image.png 54.04 KB
image.png 573.27 KB
CO
Colin O's update28 Feb 2023, 06:31
Reviewer Update
Despite escalating this matter telephonically as well as with emails nothing has yet been resolved.
Zanzi from the online e-store has the same excuse, same sentence on repeat when you phone her: "It was a Blue Tag sale that was only valid for a week"
I have the proof that neither of the above is the case.
Nr 1: It wasn't a Blue Tag Sale
Nr 2: I have the Samsung Webpage screenshot, that the sale only ended on the 26 February 2023
Vaughn from the online Services Department promised to escalate the issue, and promised to resolve this by Close of Business on Friday the 24 February 2023.
To date Samsung has gone into total silence.
image.png 54.04 KB
image.png 573.27 KB
Zanzi from the online e-store has the same excuse, same sentence on repeat when you phone her: "It was a Blue Tag sale that was only valid for a week"
I have the proof that neither of the above is the case.
Nr 1: It wasn't a Blue Tag Sale
Nr 2: I have the Samsung Webpage screenshot, that the sale only ended on the 26 February 2023
Vaughn from the online Services Department promised to escalate the issue, and promised to resolve this by Close of Business on Friday the 24 February 2023.
To date Samsung has gone into total silence.
image.png 54.04 KB
image.png 573.27 KB