Samsung false advertising

Item: Samsung South Africa
Rating: 1
Author: Ferzanah E

Promises not fulfilled I have pre ordered the Samsung note 20(because it was advertised that you would get a R4000 voucher).. claimed my R4000 voucher. I received an email stating that I required my invoice to have the IMEI Number on the invoice that I sent. Incredible connection did not provide the imei Number on their invoices. I requested it from them and sent it in to *********** as soon as it was received.

On the 1 September I received an email saying that the correct invoice was received from Nomthandazo and that she will be validating the Claim.

Its is now 4 months later and Countless follow ups and promises that the issue has been escalated( also lies)I still have not received my voucher.

Helpful (0)

Replies (2)

Samsung South Africa's replyOfficial

15 Dec 2020, 09:04

Good Morning Ferzanah ,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Regards
Samsung ZA
NM

Samsung South Africa's reply15 Dec 2020, 09:04

Official

Good Morning Ferzanah ,

Ferzanah E's updateReviewer Update

07 Jan 2021, 10:24

I would to say thank you to Tiffany for her help after months of following up and receiving absolutely zero assistance. She has restored my faith in customer service. She followed up, gave me feedback and made sure I always knew the status of my query.

thank you so much for being a shining light in the dark abyss of customer service.

Ferzanah E's update07 Jan 2021, 10:24

Reviewer Update