SAMSUNG - "10 YEAR MOTOR WARRANTY"

<p>Ref No. ********** We bought the "Top of the Range" WD6000J Combo with Eco Bubble Technology, 9/6 kg (10 YEAR WARRANTY ON MOTOR) , the machine is 21months old and packed up on the 15th April 2018, see below record for ease of reference iro FAULT; 15/04/2018 - Called and spoke to Samsung service centre which after two calls and tests said that unit will have to be booked in. 17/04/2018 - Samsung Agents TM Electronics inspected unit and said the Motor was faulty and needs to be replaced, Technician found it strange that motor had blown and asked if there was a power surge which I said wasn&rsquo;t a possibility as I showed him our inverter power system, which ruled out any dip/surge in power factor, thereafter he advised me not to worry as it is covered under the 10 year Motor Warranty and proceeded to take the machine away 20/04/2018 - Samsung Agents TM Electronics called and advised that the motor is blown and requires replacement of motor. I asked when as I already know this ..., she advised she would call back. 24/04/2018 - Samsung Agents TM Electronics called to say that due to the costs, it was not economically viable to repair and asked if they can drop the unit off unrepaired. I then advised her the motor was under warranty (which she said wasn&rsquo;t noted by her technician) I then confirmed this is the 3rd time speaking to her about it and it had the 10 year warranty sticker. It seems they were trying every trick in the book NOT to honour their WARRANTIES 24/04/2018 - called Samsung and spoke to Happy and asked her to escalate and advised her that I needed a quick resolution as the faulty motor is under warranty as BOLDLY advertised by them. She said that I would get a call from the customer care department ********** 778. 25/04/2018 - After not receiving my call back from Samsung I called at 14h36 and spoke to Prudence the supervisor and explained that I was not happy with the service and due to the defective motor I would like a new unit, she said that was not a possibility, I also advised her of the costs of having my laundry done else where and the inconvenience, she said that she would investigate and follow up with TM Electronics and get back to me ASAP. 26/04/2018 - after receiving no feedback from Prudence I called back and was advised that she is on leave till the 02/05/2018. 26/04/2018 - I again called and asked to speak to the operations manager, as Prudence jumped ship for some reason or other, I was put through to a Mr Banza , after explaining the torturous ordeal from scratch , he said he isnt at his desk , but will call me back within the hour to and provide a simple resolve, if the motor blew then Samsung must replace, I was happy with his advices received, however I have not heard from him since - "TYPICAL" Conclusion; We are a Family of 6 (4 boys that play sports daily), hence have been running back and forward to the Laudraumat with buckets of washing since the 24th April 2018. We paid a very HIGH Premium for the TOP of the range washing machine as it promised all the Warranty's and Gaurentee's - Only to find that it is all **** and *****ELENT!! I am also reporting this matter to the NATIONAL CONSUMER TRIBUNAL as the CPA protects Consumers that have been CONNED!!! I have done my research iro of washing machine motors , hence SAMSUNG are fully liable and responsible as per below extract; ......."Washing machine motors can be one of the most problematic components of this household appliance. After the motor, other common problems can include drainage, electrical, and drum issues. The washer motor is the central unit that drives the entire device. Without it, nothing would work. If there is a problem with your washer, there is a good chance it is sourced in or directly connected to the motor. The reason for this is that the motor provides power to the functioning internal elements of the washing machine. These include the agitator, gearbox, pump, and clutch. If the motor goes out, everything else will fail to function."</p>