Samsung Failure to Deliver Promotion

I hate to complain, however when it comes to customer service Samsung out to be the worst.

I purchased a 2 x Samsung A35 From Telkom on their Black Friday double deal.....only when i went in for collection was told that I was to claim the gift of watch and earbuds. I did so on the 2nd December 2024 and on on the 3rd I received 2 emails 1 acknowledging receipt of my claims and then a second stating that the claims were successful and the items would be delivered 7 to 14 workings days time. Once it past the 7 day mark I tried to do a follow-up on WhatsApp and followed the prompts only to be told that my last four digits of my cell number is invalid, I then ever since right until this very moment i have tried endlessly to contact the so call "Samsung Promotions team" trying to call the direct lines, tried emailing and even tried secured chat on the members app(is it as if they vanished from the surface of the Earth)...I am currently on hold for the past 41 minutes and 42 seconds listening to the most annoying music. I got transferred from one to another this past week but no sign of the promotions team. I am so shocked that there is so many complaint in regard to this promotion, I based my purchase on receiving these gifts for my children. I spoke to so many people from customer service but what is the point if they cannot help us customers and I have to speak promotions team that I personally think does not exist.

Very disappointed honestly, false advertising is just not on, using these promotions as a bait to get us customers to buy your products is just not on.

I wanted an answer and actions to resolve not just words to shut me up.