1 reviews | Active since May 2018
SAMSUNG FAILURE TO DELIVER ON THEIR PROMOTIONAL PROMISES
Samsung South Africa has failed to fulfill their promotion promise which they advertised with the purchase of Samsung Galaxy S21FE. Since January 2022 when the promotion started they have been giving customers different stories with regards to the delivery of the Samsung Tab which was promised to customers who bought the phone. Their service is pathetic and they even tried to put the blame on the Courier Company who confirmed that they have had so many queries from Customers enquiring about the delivery of the Tab which I find very strange. They have said that it is in their Warehouse and will be despatched in 5-7 days time. A Month and half has gone by and still no delivery. I have been waiting from the beginning of February for the Tab be delivered. I even have telephone recordings of the conversions and the different excuses I was given. In my opinion they have advertised do not have the stock to provide to the customers. Now one cannot get hold of their promotions department. The telephone just rings. I sincerely hope that they would fulfil their promises. I only believed in buying Samsung products but now I have been disappointed it changes my whole outlook of Samsung. I will definately inform friends, family, colleagues and business associates of this.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung has still failed on their promise. On I5 March 2022 after I posted my review. I received a call from a Samsung Consultant from the VOC Department who promised that they were aware of the issue on hand regarding the Samsung promotion. Again I received a call on the 16 March 2022 from the same Consultant informing me that "he has been in contact with the Samsung Promotions Department and he spoke to a lady that advised him that my claim is still approved and it would still be delivered. Its just because of the high demand there is a backlog". He also mentioned that "within the next few days I would receive an SMS with the waybill number and that will assist me with checking the actual delivery. He also stated that if I do not receive the SMS after a week I must contact them and could also send an e-mail on ***. On his side they will be closing the ticket because the promotion has been confirmed as approved". How can a ticket be closed if the problem has not been resolved. On the 22 March 2022 he gave a follow-up call. I informed him that I still have not received the SMS that was supposed to be sent in a couple of days. I told him to respond to me on the e-mail that I sent informing him that I have not yet received the SMS. To date I have not received any response. I at first thought that Samsung was trying to rectify their promise that they had failed to fullfill. Today is the 13th day and still no SMS regarding the order, waybill and delivery. My understanding of a couple of days is 2-5 days. Why offer an item on Promotion if there is insufficient stock available for the amount of sales.
Perhaps as a solution Samsung should have offered their customers a voucher to the same value of the TAB that was on promotion to purchase on their own or any other Samsung item of their choice.
I sincerely hope that this issue could be resolved.
Samsung has still failed on their promise. On I5 March 2022 after I posted my review. I received a call from a Samsung Consultant from the VOC Department who promised that they were aware of the issue on hand regarding the Samsung promotion. Again I received a call on the 16 March 2022 from the same Consultant informing me that "he has been in contact with the Samsung Promotions Department and he spoke to a lady that advised him that my claim is still approved and it would still be delivered. Its just because of the high demand there is a backlog". He also mentioned that "within the next few days I would receive an SMS with the waybill number and that will assist me with checking the actual delivery. He also stated that if I do not receive the SMS after a week I must contact them and could also send an e-mail on ***. On his side they will be closing the ticket because the promotion has been confirmed as approved". How can a ticket be closed if the problem has not been resolved. On the 22 March 2022 he gave a follow-up call. I informed him that I still have not received the SMS that was supposed to be sent in a couple of days. I told him to respond to me on the e-mail that I sent informing him that I have not yet received the SMS. To date I have not received any response. I at first thought that Samsung was trying to rectify their promise that they had failed to fullfill. Today is the 13th day and still no SMS regarding the order, waybill and delivery. My understanding of a couple of days is 2-5 days. Why offer an item on Promotion if there is insufficient stock available for the amount of sales.
Perhaps as a solution Samsung should have offered their customers a voucher to the same value of the TAB that was on promotion to purchase on their own or any other Samsung item of their choice.
I sincerely hope that this issue could be resolved.