Samsung failure - no customer care with faulty product.

I wrote a poor review on my Samsung A50 screen cracking due to a swollen battery. Samsung SA called me and told me they were "investigating". Since then it seems Samsung has moved on and failed to attend to the fact that their faulty battery swelling cause the phone screen to crack and this still inside a warranty period. When a screen cracks, even if it is not due to the fault of the owner, Samsung says its not their problem. When a massive company like Samsung ignores problems like this and fails to honour the warranty it doesn't say much for their product or their customer care. Its been interesting. I will not be supporting Samsung products in the future when my current Samsung products wear out. VERY DISAPPOINTED.