SAMSUNG FAILS TO RESPOND

Samsung smart care center in Constantia and head office never answers their phones and yet, return calls after promising they will do so.<br> <br> I am supposed to get a new phone, for the second time, after the phone they had given me had the same 'factory issues' as the first. You'd expect not to have issues with the current most popular phone in the world, Samsung Galaxy s6 edge. I constantly have to call and check for updates then I get told my call will be returned. <br> <br> They now want me to pay well over R4000.00 for repairs of a phone that is in warranty and their factory fault and not mine. They are prolonging the process of me getting yet another \new"phone from them. This phone is worth a lot of money and for the service and faults on it"