Samsung fails to deliver on S8 accessory kit resulting in damages to the phone

<p>Dear Sir/Madam</p> <p>I am extremely dissapointed with the service I have recieved from Samsumg and MTN in pavilion. I took out an S8 contract and on enquiring to purchase a screen and phone cover, I was advised the phone comes a free cover and battery pack, etc, etc. The salesman redeem the reward in store and promised a 2 week delivery time. After 4 weeks I still had not received the cover. Over and above this the phone fell and the screen cracked. On the day this happened I called MTN in pavilon and was told to call Samsung which I did. The gentleman i spoke to at Samsung used every excuse he could think off as to why it is not Samsung's fault which includes that fact that the terms and conditions indcate a 3 week turnover. After over 30 minutes of expalining to him and pointing out that Sansumg is still outside their promise as it is already 4 weeks, he finally put me through another department where i explained my situtation again. The lady was very kind and told me that the store should cover this. I was told I would recieve feedback however to date i have received none. I am a simple person who took out an S8 contract @+ R650 per month over 24 months , had I been aware that the cover would only be delivered after 1 month of me taking out the phone, i would have purchased a cover in the interim while i waited for the original cover. I am extremely disappointed with Samsung and the MTN store for their lies and cheap promises. As usual anything to get the sale and who cares about the consequences. Whilst I have received the cover yesterday being 1 day over 1 month I am still left with a cracked screen which no-one wants to take accountibility for. So much for the Bells and Whistles you will gain by taking out an S8 samsung contract. Should have stuck to the iPhone. Extremely Disappointed.</p>