Samsung fails to deliver accommodation incentive promised with my refrigerator purchase.

<p>I purchased a Samsung refridgerator from Hi-Fi Corporation in December 2016. With the purchase came a promise for two domestic airline tickets or a two night week-end accomodation package from a Protea Hotel. I app**** for my reward following the appointed system and uploaded a picture of the product's cerial number and picture of the receipt. 20 days later (Not 10 as indicated on the marketing material) I received a SMS with I phone number that I had to call to claim my prize. I phoned three times before an operator took me off hold, each call placed me on hold for more than 20 minutes. Afer the third call an operator answered, but dropped the call immediately upon hearing my voice. After the forth call I finally ended up speaking to a Russell with a very hostile attitude who e-mailed me claim forms for our accomodation choice. I had completed it and e-mailed it to the address on the forms. To date I have e-mailed it three times without any response. I expext Samsung to take responsability of the promises they make to their customers, but it seems that they merely outsourced this promotion without following up on their customer's experience. The whole thing seems like a false advertising and I am very sorry that I did not buy the cheaper Hisense fridge with the same features as the one I bought at a more expensive price, but with the false promise of week-end accomodation.</p>