SAMSUNG FAILS ON EVERY PROMISE MADE

Bought a Gear Fit Pro 2 on 30/12/2018. Its been in for repairs since 21/3/2019 (replace main board). Received it back on 3/4/2019 with no vibration action. Back to Samsung The Grove 5/4/2019. A service order Sheet was not completed for the second repair, as the technician said, he will use the first order (This was already signed off for the previous work) I contacted Samsung HQ and Samsung Grove to request feedback and plan of action re the Gear Fit Pro2. Promises and commitments are not honoured. I completely lost all trust and respect for the Samsung Brand, Samsung’s Customer Service and the Samsung Product. I herewith request a full refund for the Gear Fit Pro 2, that is still with Samsung Grove. I’ve tried to resolve this issue, as stated above, with no satisfaction. Samsung does not honour commitment and does not live up to the slogan "Samsung, Do What You Can't". SAMSUNG - YOU DON’T