Samsung fails on customer service!!!

<p>I have recently encountered a problem with regards to my ADH protection,<br />I had handed in my phone to my local cellphone dealer for a screen repair on 18 March 2017, on Thursday 23 March 2017 I received a call from the repair center to say that my phone was ready for collection upon payment of a stipulated amount. This had startled me as according to me, my phone was still under warranty when it was handed in. The consultant had informed me that the phone had only been booked in on 20 March 2017, which was two days after my warranty had expired. I contacted Samsung ADH/National regarding this, they asked me to get a booking receipt from my local cellphone dealer to prove I had in fact booked in the phone on the 18 March 2017. After obtaining it Samsung refuse to pay out the claim and ask me to take it up with the repair center.</p>