cC
charms C
1 reviews | Active since Apr 2013
10 Dec 2018, 17:57
Samsung fails again
Samsung - offers the vouchers for purchasing their products, with a "Buy and Get" promotion, we chose the MrD delivery option. When trying to opgain PTO nr.. nothing happens. After calling Samsung Customer services now apparently it's MrD system that is not working. Isn't it that Samsung ALWAYS has a problem or issue..... Now we need to wait 4 working days for the issue to be resolved... What's next Samsung????? That now our vouchers has expired???? Really pathetic
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
10 Dec 2018, 18:04Good day Charmaine
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
SamsungSA:^SS
Samsung South Africa's reply10 Dec 2018, 18:04
Official
Good day Charmaine
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
SamsungSA:^SS
Samsung South Africa's replyOfficial
10 Dec 2018, 18:48Good day Charmaine
Herewith your reference number:
***
Regards,
SamsungSA:^TM
SamsungSA:^TM
Samsung South Africa's reply10 Dec 2018, 18:48
Official
Good day Charmaine
Herewith your reference number:
***
Regards,
SamsungSA:^TM
SamsungSA:^TM