MM
Marc M
1 reviews | Active since Dec 2010
03 Sept 2020, 12:02
Samsung failing to repair device (S20 Ultra)
Samsung seem to be low on parts. I can't get my Samsung S20 Untra even assessed for repair through We Fix their official service partners. No feedback on expected timing through We Fix or through the Samsung contact number or email. address.
Due to the failure to assess my device and qute I am not even able to try to argue their other failure (which is to seemingly invalidate the warranty on a 5 month old device due to scratches - even though the problem is failure to charge.)
If this is the case I would advise against purchasing a high end Samsung Mobile device.
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
03 Sept 2020, 12:04Good day Matthew,
We apologize for the inconvenience caused.
We will log a complaint for you so we can address your concerns and provide you with a reference number.
Please send us any reference which you may have.
A senior customer service executive will contact you with further advice on this matter.
Regards
SamsungZA:
SS
We apologize for the inconvenience caused.
We will log a complaint for you so we can address your concerns and provide you with a reference number.
Please send us any reference which you may have.
A senior customer service executive will contact you with further advice on this matter.
Regards
SamsungZA:
SS
Samsung South Africa's reply03 Sept 2020, 12:04
Official
Good day Matthew,
We apologize for the inconvenience caused.
We will log a complaint for you so we can address your concerns and provide you with a reference number.
Please send us any reference which you may have.
A senior customer service executive will contact you with further advice on this matter.
Regards
SamsungZA:
SS
We apologize for the inconvenience caused.
We will log a complaint for you so we can address your concerns and provide you with a reference number.
Please send us any reference which you may have.
A senior customer service executive will contact you with further advice on this matter.
Regards
SamsungZA:
SS
Samsung South Africa's replyOfficial
03 Sept 2020, 12:05Good day Marc
Apologies about the above.
Please send us any reference which you may have.
Apologies about the above.
Please send us any reference which you may have.
Samsung South Africa's reply03 Sept 2020, 12:05
Official
Good day Marc
Apologies about the above.
Please send us any reference which you may have.
Apologies about the above.
Please send us any reference which you may have.
MM
Marc M's updateReviewer Update
03 Sept 2020, 12:16I did put my IMEI number in the review. the Wefix reference was CWSA266430 (Canal Walk branch.) I did phone in and discuss this through the Samsung call line and then sent an email. I was advised I would hear back by COB yesterday with feedback but I didn't
MM
Marc M's update03 Sept 2020, 12:16
Reviewer Update
I did put my IMEI number in the review. the Wefix reference was CWSA266430 (Canal Walk branch.) I did phone in and discuss this through the Samsung call line and then sent an email. I was advised I would hear back by COB yesterday with feedback but I didn't
MM
Marc M's updateReviewer Update
08 Sept 2020, 16:43Samsung were quick to respond on this site, and then followed up with a reference number and advised they were waiting for a technical report, but that's as far as it goes. More than 2 weeks now since phone handed in at Samsung's repair partners and no quote or timeline. No response from Samsung yet on timing either. What's wrong with the availability of S20 Ultra parts?
MM
Marc M's update08 Sept 2020, 16:43
Reviewer Update
Samsung were quick to respond on this site, and then followed up with a reference number and advised they were waiting for a technical report, but that's as far as it goes. More than 2 weeks now since phone handed in at Samsung's repair partners and no quote or timeline. No response from Samsung yet on timing either. What's wrong with the availability of S20 Ultra parts?