1 reviews | Active since Jan 2018
Samsung Failed Me: TV Returned Damaged, Poor Service, and Warranty Void
I am beyond frustrated with Samsung's service. After sending my 65-inch TV for repair, it was returned to me with physical damage. I immediately reported this to Samsung, and they initially seemed helpful, but now I’ve been told that the warranty is void due to the damage, and my case has been closed.
The damage was reported the day the TV came back from the service center, and it had only ever been moved from the store to the center. How can I be blamed for something that happened under their care? To make matters worse, the TV isn’t functioning as it should.
The service I’ve received from the Voice of Customer department has been shocking—especially from Vaughn, who was dismissive and rude. This is a major purchase for my family, and to be treated like this is unacceptable. I’ve been told to take the matter to the ombudsman, but all I want is a working TV in the condition it was in when I sent it for repair.
This experience has left me deeply disappointed in Samsung, and I would appreciate any advice or help.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM