MW
Michelle W
1 reviews | Active since May 2020
29 Aug 2023, 07:22
Samsung factory defect is my problem
Ordered a Samsung washing machine at the end of March. It arrived with a bump on the plastic on the rubber seal with a thin slice. I wasn’t aware that it wasn’t supposed to look like this and didn’t examine further. I was overseas for a month and recently got back. Noticed it is leaking, I reported it, now they saying it’s from overloading the machine. I am a woman’s living alone and have hardly used it, and been away 1 of the 5 month so 4 months use and they refuse to repair it.
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
29 Aug 2023, 07:58Good day Michelle
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Samsung South Africa's reply29 Aug 2023, 07:58
Official
Good day Michelle
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Samsung South Africa's replyOfficial
29 Aug 2023, 09:41Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
NM
Samsung South Africa's reply29 Aug 2023, 09:41
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
NM
MW
Michelle W's updateReviewer Update
04 Sept 2023, 08:44Good day Samsung, I have requested the photos and report that samsung seems to not want to send. Please send them to me, seem as though Samsung refuses to assist.
MW
Michelle W's update04 Sept 2023, 08:44
Reviewer Update
Good day Samsung, I have requested the photos and report that samsung seems to not want to send. Please send them to me, seem as though Samsung refuses to assist.