SAMSUNG EXTREMELY POOR SERVICE!!! WORST I HAVE EVER EXPERIENCED!!!

We had proceeded to purchase the new Samsung Note 20 Ultra, December 2020, and was given a gift voucher, and as promotion a 32' Samsung TV was supposed to be sent to us within 6-8 working weeks from purchase...it is March 2021 allready, absolutely no communication from Samsung's side. We have followed up several times, and each time a different excuse was given, such as: 1. The current couriers are causing trouble, they (samsung) will sort it out. We followed up again, 2nd excuse: They (samsung) have dropped the couriers, and now will be handling the delivery of the TV themselves. We waited once again for longer than a week, followed up again, 3rd excuse: They (Samsung) are now making use of new couriers and the TV will be delivered within 2 working days.....still no TV.... I would truly not advise anyone to buy the new Samsung products, as the promotions given along with it, causes so much stress and anger on our (the customer's) side...with Samsung only showing a no-care-attitude!!!!