PvdV
Paul van der Vyver
1 reviews | Active since Apr 2021
15 May 2023, 07:45
Samsung experience ruined by Liptronics service
I will never buy another Samsung appliance again. Not because of the product experience but because of the monopoly that Samsung have given to Liptronics for warranty repairs. I am now throwing away a good machine that, according to Samsung should be repaired under warranty, because Liptronics loads the price with additional parts that are not broken. I will rather buy a brand new Bosch machine for the same price as what the repair quote was.
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Replies (3)
Samsung South Africa's replyOfficial
15 May 2023, 07:54Good day Paul
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply15 May 2023, 07:54
Official
Good day Paul
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
PvdV
Paul van der Vyver's updateReviewer Update
29 May 2023, 11:03Samsung contacted me on 17 May and made arrangements that another repair company will come and do the repair under warranty. I am still waiting for that repair company to contact me. Surely it is not unreasonable to expect warranty repairs to take less than 2 months!
PvdV
Paul van der Vyver's update29 May 2023, 11:03
Reviewer Update
Samsung contacted me on 17 May and made arrangements that another repair company will come and do the repair under warranty. I am still waiting for that repair company to contact me. Surely it is not unreasonable to expect warranty repairs to take less than 2 months!
PvdV
Paul van der Vyver's updateReviewer Update
22 Jun 2023, 09:47It is now nearly a month later again and still no repair has been done.
PvdV
Paul van der Vyver's update22 Jun 2023, 09:47
Reviewer Update
It is now nearly a month later again and still no repair has been done.