Samsung EStore - Very poor service delivery

I have ordered a TV with Samsung on the 26th November, and i have not received the TV 22 days after, despite their condition that it will be delivered with 7 working days. I have called them at least 10 times, and many times, they promise to call me back with a resolution. But they never do. I even ask them to escalate the issue, and on the 10th time finally got their managers numbers, and was told that they will call me. And again i was not called.

Each time i call the call centre, i have to explain the problem all over again, as if they do not record the client problem.

Extremely disappointed, extremely bad service, hope i will get the TV some day, as i am scared the refund process will be an even bigger challenge